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© 2018, California Automation Prototypes, LLC  dba Gremer Machine and Tool.

Utilizes Wix.com

1. Why do I need a quotation? Can't you just go ahead and make my parts?

The quotation serves a number of purposes. First, it is the product of an initial design review process that decides if we can produce what you are asking for, and when we could do it. Just as important, it sets a firm price and delivery time on the job that obligates GM&T. It is important. Short-cutting the quotation process is unwise. However, it is our promise to make it simple and easy for you. 

2. Do I have to provide design files in your standard formats (--Link--)?

While it is faster and easier if you are able to do so, there is no absolute requirement. For example, simple 2D parts can be defined by simple 2D drawings, in any reasonable format that you can transmit to us. 

3.You have “Standard Machining Guidelines and Tolerances” (--Link--). How do I get something different, or better?

You should specify this via design documents that call out your exact requirements. In the 3D CAD world, this is typically done via separate 2D drawings with indicated tolerances, datum points, surface finishes, plating, etc. We will tailor our review and quotation to address the requirements that you define.

 

Note that if your design is non-critical, and you do not provide any information on specific attributes that you need, then we will meet or exceed our standard guideline parameters on your job.

4. How can I submit a Request for Quotation (RFQ)?

Online. The fastest and simplest way is to submit the information online (--Online RFQ--). This allows accurate capture and upload of all customer and design information.

Email. Send to quotes@calproto.com  This is almost as easy. Remember that we need you to attach the relevant design files to the email.

 

With any RFQ, we will need the standard information to be supplied. At a minimum:

How many pieces?

What material?

Customer Name?

Customer Contact Information?

More information is better. It reduces the need for back-and-forth that slows down the process.

Phone. 562-944-1494 We are happy to talk with you, but is is probably as unnecessary as it is insufficient. Ultimately, we need to receive some sort of design file to start the process.

Walk-In.  We would be happy to see you at our facility (--Location--). You should bring any design files and be ready to provide us with a standard set of information that we need to get started.

6. I received a quotation. How do I turn it into an order

You can order a part in the quoted quantity by selecting a specific delivery time shown in the quotation, and providing standard order  information (ship to/bill to addresses and payment information). This sets the firm pricing for the job. 

 

We accept formal purchase order documents (POs), as well as well as  other written order instructions.  Email is the best mode of order transmission, and our quotation email message will indicate clearly how to reply with an order.  Written orders may also be submitted by mail, or in person.

 

Phone (verbal) orders can be accepted as a starting point for the order. However, these will always be followed up with an email message from us that will formalize the order. As an additional step, we will need you to confirm this information.

 

Depending upon the status of established credit terms, orders may be placed on a credit account or handled as either a cash-on-delivery (COD) or "prepayment" order. GM&T will contact you promptly to clarify any necessary details. We have an Online Payment function (--Link--) that provides a simple option for immediate payment. 

7. Will I receive an order confirmation?

Absolutely.  If you don't receive one, then please contact us.

8. How do I contact you about anything pertaining to an order?

Email is best.  Phone or walk-in are also OK.

Once you have placed an order, our order confirmation email will contain a Job # ("J#"). Via the J#, we can tell you everything we have on the job. 

9. I would like to track my order. How do I do it?

Via an anonymous tracking number (T#) that we provide in our order confirmation email. You can see the date and time for achievement of high-level schedule milestones on our Order Tracking page (--Link--). The emails that we send upon order shipment, and within our post-delivery "customer follow-up" task, will also provide an end-of-process signal. 

10. My company likes anonymity. Do you provide it?

We do. Tracking jobs via an anonymous T# is designed to provide this. Unless you tell people your T# (we won't!) nobody really knows who you are,  so the Order Tracking information has little value.

11 .Anonymous T#. Right. But what about my customer information, order history data, and my designs?

Important question. First, your design files go into cloud storage areas that are segregated by job number (J#). This utilizes standard levels of security and encryption that are provided by the Microsoft Office 365 cloud.  The only people with access to this information are GM&T staff, and we maintain records of file access to verify this. By design, we do not create file structures that identify customer names, file names, geographic locations, etc. We archive your files by  J# and only access them as we perform your job. Should you want us to delete this information following a job, we will do it, and we will notify you when it is done. 

Comprehensive order information is stored in a distinct sub-folder that is only stored in the same segregated J# archive that holds the design files. We are similarly happy to archive this, or to delete it, according to your stated preference.

GM&T does not allow anyone outside of the company (including its IT service providers) to access this data. We will never distribute this data to any outside party that is not contractually affiliated with our efforts in fulfilling your order. We will never sell any customer data to 3rd parties.

12. I like my parts. How do I order more of the same?

Repeat the RFQ process (either online or via email) Please provide us with old order information (J# is the simplest) so as to accelerate our efforts at getting you a new quotation.

 Note that even repeat orders need to be quoted anew.  A number of things may have changed since the last order, and new pricing needs to be calculated and new lead times need to be agreed. This is also an opportunity for you to instruct us on minor details or issues that you might have observed in the previous order.

13. You quoted me one quantity, but I want to order a different number of parts. What do I do?

We will need to re-quote the job for you. However, as we have much of the information in place, it will be fast and painless.

 

Within our process, effective “partial orders” are not possible. This reflects a different work flow that needs to be quoted separately in the correct form. We have quoted prices that are for the requested quantities of parts.  Note that if you want a larger quantity of  parts, it is in your interest to re-quote, as per-part costs will likely be lower.

14. What is the deal with your Design Services (--Link--)?

Our design capabilities can range from simple to complex: for example, from turning a crude sketch into a mechanical model that we can use to machine parts, to detailed electro-mechanical designs which integrate sensors, actuators, and electronics into relevant environmental packaging. We thrive on the integration of diverse subsystems into space-constrained products. 

Typically, we utilize AutoCAD Inventor for mechanical design and Cadence EDA tools for electronic design and integration. Experienced personnel with equivalent MS/PhD skills will
address your needs on pre-defined projects that can utilize a number of contract forms. Usually, we can take over your existing designs without too much trouble. Our standard design rates can range from $100 to $185 per hour, depending upon the nature of the work.

Of course, in any complex design activity, the devil lives in the details. Feel free to contact us to discuss how we might help you. We would be happy to show you a  portfolio of product development tasks that our staff have successfully completed.